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July 10, 2010

Downtime and Extension requests

Posted by Senior Staff [12:36 pm] (link)

This is a update of for the General category.


It has come to our attention that some members of our community have taken to abusing our downtime/extension procedures. We obviously understand that with the internet things can go wrong and a downtime request may be necessary. We are always understanding and will grant your request. If you find you’re having trouble reaching the deadline you’ve originally agreed upon, we will most likely grant you an extension.

However, if we notice that you’re asking for several extensions without making progress on getting your sites taken care of, we will stop granting extensions. We’re willing to help you as long as you’re willing to do everything you can to make sure your sites are taken care of.

In addition, please make sure that any requests for downtime extensions are made through our downtime request forms, and not directly to staffer(s). Through the request form is the quickest route and we like to have all requests made – and then informed to the staffers – in one place.