TFL.org Staff Roles
The following section is designed to give you an idea of what the staff actually does - from our category positions, like applications staffers, to each of the senior staffers at the network.
Senior Staff
- Maintain overall network
- Plan and discuss changes/improvements to network
- Liaise with TFL staff/visitors over changes/improvements to network
- Make and implement final decisions over changes/improvements to network
- Oversee management of other TFL staffers/volunteers
Senior Staff: Network Inquiries and Complaints
- Respond to any inquiries about the TFL network
- Pass on any category questions to category staffers
- Look into any complaints about category problems (e.g., delays)
- Follow up and review any complaints about category staffers
- Look into and follow up any complaints about the network
Senior Staff: Staff Management
- Keep track of staff updates and work at TFL
- Find new staffers and maintain the staff database
- Remove staffers when necessary
- Oversee staff changes (e.g., staffers switching categories)
- Work with the complaints staffer regarding complaints about staffers or categories
Senior Staff: Trouble Checker Management
- Contact trouble checker volunteers to join trouble checker staff
- Remove trouble checkers when necessary
- Look into any complaints regarding trouble checkers
- Maintain trouble checker database
Senior Staff: E-mail Changes
- Change e-mails when requested
- Follow up any problems with e-mail requests
Senior Staff: Board Management
- Maintain TFL.org board
- Prune board posts regularly
- Remove members that are still awaiting validation after 2 months
- Clean up 'Hot Topic' posts
Developers
- Work on a new TFL backend
- Work with senior staff on problems with TFL.org site
Designer
- Design TFL website
- Create new graphics (e.g., header images) for TFL.org site
- Create graphics for specific celebrations (e.g., TFL birthday)
Server
- Maintain and keep watch on the TFL server
- Keep track of TFL finances
Category Staff: Applications
- Organise applications
- Process 'single applications'
- Make decisions on topics with more than one application
- Get feedback from other staffers on decisions for questionable or multiple applications
- Contact applicants who may have too many fanlistings on upcoming or who have problems with their applications
- Follow up applications (e.g., lack of information, etc.)
- Contact all applicants with either an approval e-mail or a rejection e-mail
- Reply to questions regarding applications (via e-mail or on the board)
- Make a blog update after application forms have been processed
Category Staff: Finished, Update Information, and Closed
- Review finished forms, ensuring they are correct and follow TFL rules
- Reminds owners who are over the 4-weeks to build fanlistings mark
- Trouble/remove fanlistings if owner doesn't build the fanlisting in 4-weeks
- Process finished forms and inform owner
- Review and process update information forms, then inform owner
- Confirm closed forms and inform owner
- Make a blog update after sending out e-mails
Category Staff: Troubles
- Process report forms (double checking report in the database)
- Send out troubles emails for each fanlisting on troubles list
- Make a blog update after sending out emails
- Deal with reponses to troubles emails (extensions, questions, etc.)
- Send out pending removals to each fanlisting on troubles list that has not fixed problem
- Delete troubled fanlistings and send out removal notice to owners
- Make a blog update after removals/extensions/etc. take place
- Get in contact with trouble checkers to check category
Trouble Checkers
- Work with the troubles staffer to organise times to do category checks
- Check each site in your portion of the category for problems (i.e., they are not following TFL's rules)
- Create a list of 'problem fanlistings' for the category staffer (either by hand or using a script)
- Check the category promptly and thoroughly
