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Updates

April 28, 2009

Three strikes rule

Posted by Senior Staff [12:41 pm] (link)

This is a update of for the General category.

The Senior Staff would like to take the time to remind our visitors that it is every owner’s responsibility to care for their own fanlistings and to be familiar with the rules of the network. You may find it helpful to periodically reread the network rules and policies.

We would also like to remind everyone of our three strikes rule for neglect, which states the following:

After having been on the troubles list twice for either: a) lack of updating; or b) members list neglect, a fanlisting found to be neglected for the third time may be removed from the network if the troubles staffer in charge deems it appropriate and a senior staffer confirms that the removal can go ahead. This does not apply to other troubles issues, such as dead links, incorrect links to TFL, or unfair rules. You will receive a personalised email if your fanlisting is removed for repeated neglect. We do not expect removals of this nature to occur on a regular basis.

In addition, it has always been the policy of the network to never disclose any information from our database. The information stored there is for the benefit of our staffers in performing their job at the network. It is the responsibility of the fanlisting owners to keep track of information pertaining to their own fanlistings, including ownership details and troubles records. To find out what fanlistings you have under various e-mails, you can use the Your FLs form.

As always, if you have any questions or concerns please do not hestitate to contact the Senior Staff, either through our contact forms or by using the TFL forums.

November 1, 2007

Rule: Email addresses

Posted by Senior Staff [12:44 pm] (link)

This is a update of for the General category.

We have made a slight edit to our rules pages to clarify that members joining a fanlisting are allowed to request that their e-mail address be hidden from public view. Our rules already do state that an owner must edit a person’s required information (e-mail, country) when requested, and we feel this covers the process of hiding e-mail addresses where requested as well, which was not clear in the previous rule. Most fanlisting management scripts have this option, so this shouldn’t be a problem. Manually-run fanlistings should comply if members do request their address hidden.

The section of our requirements for fanlisting owners now reads:

Updates should include any pending members or updating a members information if requested. Members may request that their name; e-mail address (including hiding an e-mail address from public view) and/or country is changed and this should be done within two months of being requested.

If you have any questions, please contact the senior staff or ask on our forums 🙂

May 26, 2007

Rule clarification and reminder

Posted by Senior Staff [11:55 am] (link)

This is a update of for the General category.

We are posting this to clarify two of TFLs rules for applying for and running a fanlisting listed at TFL. The first is a clarification of last updated dates on your fanlistings and the second is what you can use as an example URL when applying for a fanlisting.

Rule Clarification: Javascript/PHP date modifiers
This is an addendum to our current rules relating to the use of javascript as a means to automatically change a fanlisting’s update date to reflect the current date of the server or visitor’s computer clock. This technique has been used in the past by some fanlisting owners to create the illusion that a fanlisting has updated (when it has not) so as to avoid it being troubled for not updating.

Currently the rule states that your fanlisting must not use a JavaScript-generated ‘last updated’ date.

We are expanding this rule to include the use of PHP scripts written solely to create a false update date in order to avoid the troubles list.

The rule is now your fanlisting must not use a JavaScript or PHP-generated last update date intended to create an inaccurate and false update date. Update dates must reflect the last member update.

This clarification is effective immediately. Fanlistings suspected of using these scripts will be troubled as per the usual troubles process. Fanlistings will not be troubled unless there is specific evidence to suggest that the update date is not legitimate.

Regarding Example URLs
We would just like to remind those of you applying for fanlistings that when you apply the URL you submit must be your own work (both graphics and HTML). We have nothing against owners that hire/ask other people to build their fanlistings, help them out and so forth. However, when you initially apply for the fanlistings, it is a requirement of TFL that you show that you have web design abilities.

Applications that submit URLs that are not their own work will be rejected.

If you have any questions regarding these changes, please feel free to ask at the message board, or contact the Senior Staff.

May 21, 2007

Notice to all Hotmail users

Posted by Senior Staff [11:58 am] (link)

This is a update of for the General category.

As you may know, TFL has been having a number of problems with sending e-mail to Hotmail.com addresses. After further investigation of this problem we have decided to ban the use of Hotmail.com addresses (and its sub-services, hotmail.co.uk; msn.com; live.com). This will affect all applications sent after Sunday May 20, 2007, and all future forms sent by Hotmail users.

Our issues with Hotmail are long-standing and no satisfactory resolution is currently in sight. Since we can not guarantee that TFL e-mails will reach our visitors, and because we have tried all viable solutions to fix this problem, we feel that banning Hotmail addresses is the only solution available to us.

We are in the process of informing fanlisting owners with Hotmail.com e-mail addresses of our problems with the service and how this will affect future interaction with TFL. If you do have a Hotmail.com e-mail address we request that you update your e-mail address at the Network as quickly as possible and supply us with a valid, working non-Hotmail address to list your current and upcoming fanlistings under.

To do this, please e-mail us at emailchanges@thefanlistings.org FROM your current Hotmail.com account, and include your new e-mail address in the body of your e-mail. Please do not use the Change E-mail forms — there is no guarantee that they will send you the appropriate verification e-mail. Please e-mail us directly from your TFL Hotmail account.

If you choose to keep your fanlistings under your Hotmail.com address:

  • You risk not receiving important network notices regarding your fanlisting and network changes.
  • You will not be able to apply for new fanlistings. Hotmail.com addresses will be rejected by our application form.
  • TFL will not take responsibility for non-delivery of TFL e-mail to your inbox. For example, if your fanlistings are troubled and the troubles notice does not arrive in your inbox due to our problems with Hotmail, TFL will not be held responsible if your fanlistings are removed from the network when no troubles response is received from you.

Please Note: We have done our best to contact the 890 Hotmail users listed in our database. If you have not received an urgent notice from TFL regarding Hotmail usage, then your e-mail address bounced for reasons related to: account inactivity, full mailbox, or invalid address.

We have included a full text copy of the e-mail behind the cut for those of you who have not received this message.

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March 21, 2007

Approval process

Posted by Senior Staff [2:05 pm] (link)

This is a update of for the General category.

We have recently noticed that approving more popular subjects can take a longer period of time than other applications, especially when staff members require other staff members helping out. This can take a few days to decide and may mean that applications are sent in when the ‘approval process’ has begun.

To ensure that applications are not sent in when the staffer is already deciding an approval, staff members will now list the subject in the database (as an upcoming fanlisting) as follows:

Subject – Approval in Process

So, it would appear: “Winchester, Dean – Approval in Process”. This will make things easier for you, our visitors, to see what is available, rather than spending time on your application if it is already being decided.

Please note: This does not mean we are limiting the time a subject is open. Applications for popular topics will be available for at least a week, if not longer. All we are doing is ensuring that applications are not sent in when subjects are already in the process of being approved.

December 12, 2006

Reminder: Number on upcoming

Posted by Senior Staff [2:13 pm] (link)

This is a update of for the General category.

We are wanting to remind applicants that TFL limits the number of fanlistings an owner can have on upcoming at any one time. The limits are:

– 6 fanlistings per category
– 20 fanlistings across the Network

These limits are to ensure that owners will finish their fanlistings in the alloted time, and to make life easier for everyone at the Network. Please remember that these limits exist and it is smart not to apply for more than 7 fanlistings at once, or more fanlistings when you already know you have reached the upcoming limit.

Also, if you apply for more fanlistings when you are at your limit the staffer may hold you applications until a later date (meaning you may not be approved at all if it is a popular subject) or ask you to chose which applications you want first.

The best thing to do is be aware of your number of fanlistings on upcoming. It will make it a lot easier for both the staffer and you.

March 23, 2006

Visitor Harassment Policy

Posted by Senior Staff [2:15 pm] (link)

This is a update of for the General category.

Staffers have always been expected to treat visitors politely. Visitors, for their part, are expected to treat the staff politely in return. However, although visitors can contact the senior staff with concerns about staffers, including inappropriate staffer behavior, until now, there hasn’t been any formal policy regarding visitor conduct towards staffers. As such, we have implemented the following guidelines:

If a visitor is harassing or abusive towards a staffer, the senior staff will be notified. “Harassing” or “abusive” mean something beyond snippiness or annoyed, even rude, tones. Generally, this means insults, foul language, or deliberate, stubborn refusals to listen to staffer requests. It can also mean repeated negative e-mails to staffers, either over a specific matter or over a longer period of time.

The senior staff will then determine whether the visitor has gone beyond mere rudeness. If this is the case, then the senior staff will formally warn the visitor about the incident and inform her that her behavior is unacceptable and will not be tolerated in the future. She will be told that if she has future problems with a staffer to contact the senior staff directly. Finally, the e-mail will also include what will occur to her if another incident occurs. However, if anything about the situation is unclear, we will contact the visitor and staffer(s) first and inquire about the situation before sending any warnings.

If a second incident happens, the senior staff will temporarily ban the visitor from applying for new fanlistings. The ban’s length will depend on how severe the two incidents were, when they occurred, and other relevant factors. The visitor will be informed of the length of the ban. She will also be warned that if she attempts to circumvent the ban (such as by applying under aliases), the fanlistings approved during the ban will be removed from the network. Furthermore, attempts to circumvent the ban may result in the ban being extended, or, if the circumstances are severe enough, the person’s current fanlistings may be removed from the network.

Any further incidents of abuse or harassment towards staffers will result in permanent bans and/or removal of current fanlistings from the network.

Although this policy may seem harsh, we don’t anticipate it being used often. It will be applied only in extreme circumstances. The majority of TFL visitors are polite, and even those who are not always polite rarely rise to the level of “abuse” or “harassing.” One warning will likely be sufficient to correct any visitor behavior. Once visitors have already been warned of the consequences, there isn’t any excuse for further harassment/abuse. We believe that though staffers are expected to deal with visitors maturely and politely, there are limits to what staffers must tolerate – even when the customer is always right, there is a point when managers step in and firmly tell abusive customers to leave the store.

If you have any questions or concerns regarding this, please feel free to get in touch with the senior staff either on the board or via the contact form on the main site.

February 19, 2006

General Reminder

Posted by Senior Staff [2:17 pm] (link)

This is a update of for the General category.

This is a general reminder to all visitors that sometimes forms do not reach their intended recipients (the category staffer), through no fault of the staffer’s. If you believe that your form was not received (i.e., a category did a complete Finished form update but your Finished form was not processed), please submit a contact form to that staffer or post in the appropriate category forum.

Also, staffers are required to reply to all forms they receive. If you sent a contact form (not an application, finished/update/closed form, or a troubles report form) and do not receive a reply after 1-2 weeks, please resubmit your form.

Finally, please remember that there are often multiple staffers running a single category. They each have different jobs and do not have access to each other’s e-mail, so they may have no way of knowing that you sent a form/e-mail to a different staffer within that category.

January 17, 2006

Controversial Topics

Posted by Senior Staff [2:18 pm] (link)

This is a update of for the General category.

TFL has decided to monitor more closely subjects that may be of a ‘controversial’ nature. Subjects such as ‘Adolf Hitler’ and ‘Nazi Germany’ in History/Royalty and ‘Mein Kampf’ in Books are approvable topics; however, we feel that these should be carefully watched by staffers and trouble checkers.

From now on:
– Controversial fanlistings in the History/Royalty section will be labeled with ‘study of’ next to their name. e.g., ‘Hitler, Adolf’ will be renamed ‘Hitler, Adolf (Study of)’.
– Applications staffers will send a set of guidelines to owners who apply for subjects of a controversial nature outlining that fanlistings must be worded that they are only for the subject in a historical/academic sense, and not for the person etc themselves.
– Troubles staffers and trouble checkers will review these fanlistings to make sure they are not breaking these guidelines.

We feel that these are small steps that TFL can take that will allow us to calm some of the concerns of our visitors but still allow TFL to approve fanlistings for more controversial topics.

January 16, 2006

Reminder: Using domain emails

Posted by Senior Staff [2:26 pm] (link)

This is a update of for the General category.

We have noticed that many people have their fanlistings listed at TFL under domain e-mails rather than free services (e.g., gmail.com, hotmail.com, etc) or your ISP-given e-mail address. While this is perfectly fine with us, it can cause problems if your domain goes down, meaning that e-mails from TFL can go missing and create huge problems if you are placed on troubles.

If you want to update your e-mail to a non-domain account, please feel free to send in a Change of E-mail form: http://www.thefanlistings.org/changeemail.php or if you want to see which fanlistings are listed under which address, use our Your FLs List: http://www.thefanlistings.org/yourfls.php.

It’s your choice which e-mail you have it under, but we feel that having it under a free e-mail service (or your ISP-given e-mail address) could prevent you a lot of hassle in the event your domain unexpectedly goes down. Please also keep in mind that some free e-mail services may label e-mail from TFL as spam or junk, so regularly check your spam/junk boxes if you use free services.

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